Text Message Consent Script

Last updated September 26, 2026

ISM Restaurant Services only sends service text messages to a restaurant contact who has agreed to receive them. When we set up text notifications for a customer, our office or service representative asks for that permission, by phone or in person, using the script below. We do not text a number until the person says yes. Agreeing is never a condition of buying any product or service.

What we say

"ISM Restaurant Services would like to send service text messages to this mobile number. They are about your service only: appointment reminders, requests to confirm or reschedule a visit, and notices when your technician is on the way. We do not send marketing or promotional texts. You can expect about 1 to 4 messages per scheduled service visit. Message and data rates may apply. You can reply HELP at any time for help, or reply STOP to stop receiving texts. Our text messaging terms are at ismsoakers.com/sms-terms and our privacy policy is at ismsoakers.com/privacy. Do you agree to receive these text messages at this number? Please answer yes or no."

If the answer is yes

"Thank you. This number is now set up for ISM Restaurant Services service text messages. You can reply STOP at any time to stop them."

We record who agreed, the number, and the date, and the first text the person receives repeats how to get help and how to stop.

If the answer is no, or the person does not answer

We do not send that number any text messages. Our service continues exactly the same, and we use phone or email instead.

Full details are in our Text Messaging Terms and Privacy Policy. Questions? Call (800) 342-2986 or email admin@ism-restaurantservices.com.